guesthouse terms & policies

Guesthouse is a 7 room boutique hotel in a 100 year old rowhome. Please note we are on the second floor of our building, accessible by staircase. Our rooms are split between two floors that can only be accessed by stairs. If you have accessibility needs, please contact our property ahead of your stay.  

1. Reservations & Booking

• No deposit charged at booking.
• Reservations must be made with a valid credit card.
• More than 3 rooms booked at the same time is considered a group booking. Group bookings are subject to a separate contract and deposit policy.
• Guests must be 21+ to book and check in. 

2. Check-In & Check-Out

• Check-in: 3:00 PM; check-out: 11:00 AM
• Early check-in and late check-out: subject to availability, additional fees may apply.
• Bag storage is available before check-in and after check-out.
• Valid credit card required for check-in.
• Entry is contactless, code will be sent the day of arrival via text message to the phone number on file or email if no valid phone number on file. 

3. Cancellation, No-Show & Changes

• Free cancellations and changes up to 7 days before arrival; cancellations and changes within 7 days are subject to the cost of a one-night stay.
• No-show fee: cost of the full stay.
• Date changes: free if made up to 7 days before arrival, subject to availability. 
• Early departure: no refund for unused nights.

4. Rates, Taxes & Fees

• Rates quoted per room per night, based on listed occupancy.
• A foldable mattress can be added to King and Queen rooms only for an extra guest charge of $50/night.
• All taxes and fees are included in room rate.
• Incidental hold at check-in: $150,  released upon departure pending no damages.

5. Guest Conduct

• Quiet hours: 10 PM to 8 AM
• Smoking and vaping: strictly prohibited on property. Violations subject to a $250+ fee
• Visitors: registered guests only in rooms; day visitors in common areas until 9 PM. Entry codes must not be shared with any unregistered guests. Violations subject to a $150+ fee.
• Maximum occupancy per room as listed at booking.
• Events and commercial photography require advance written approval. We have a strict no-parties policy. Violations subject to a $500+ fee.
• Illegal activity or disruptive behavior may result in removal without refund.

6. Pets, Children & Accessibility

• Pets: We welcome dogs up to 50 lbs to stay with us for an additional $50/night fee, please call or email ahead to arrange. If you do not pre-register your dog with us ahead of your stay please expect a minimum fine of $150. Dogs must be leashed in all spaces and never left unattended in rooms or common areas. 
• Service animals are welcome in all areas and exempt from pet fees and restrictions, however we ask for advanced notice for the awareness and consideration of other guests. 
• Children are welcome with a parent/guardian over the age of 21, complimentary cribs are available upon request. Children must never be left unattended in rooms or common areas.
• Accessibility: please reach out ahead of your stay to discuss your specific needs. 
• Allergies: please reach out ahead of your stay to discuss your specific needs.

7. Property Care, Damages & Lost Items

• Guests are responsible for damage beyond normal wear, charged to the card on file
• Cleaning fees apply for smoking, stains, or excessive mess
• Missing items billed at replacement cost
• Lost and found: items held for 7 days; shipping at guest's expense
• Property is not liable for valuables left in rooms.

8. Safety, Security & Privacy

• Fire safety: no candles or open flames
• Emergency contacts and after-hours number is posted in each room
• Guest privacy: no disclosure of guest names or room numbers to callers or visitors
• Entry to rooms: housekeeping and staff enter only per notice, except in emergencies
• Cameras: public areas only, with signage, footage is stored securely and deleted after 30 days
• Guest data: payment and ID information stored securely and deleted after 14 days
• Incident reporting: written log for injuries, thefts, and disturbances

9. Amenities & Services

• Parking: ample free neighborhood parking, no designated hotel parking. Hotel is not liable for anything related to guest vehicles 
• Wi-Fi: complimentary, with network details in the room
• Housekeeping: As requested; Do Not Disturb honored
• Linen and towel reuse program
• Lobby and common areas are open to be used by all hotel guests, quiet hours are from 10pm-9am

Pets

We welcome dogs under 50lbs with an associated fee of $50/night for pre-registered dogs. Guests who bring unregistered dogs will incur a $150 one-time fee on top of the $50/night. Any additional dogs are $25/night

Pets must be pre-registered (including service dogs for awareness) and the following information must be collected before arrival: name, breed, weight, food allergies (we love to leave a welcome treat!). 

Dogs must be leashed and handled at all times during their stay and are prohibited from using the guesthouse or coffee shop property to relieve themselves. 

Incidentals and Damages

A hold of $150 will be placed on the credit card listed on the reservation the day of arrival. If damaged property or stolen objects are detected after checkout, the fine will be commensurate with loss and damages.

Cancellations

Free cancellations and changes up to 7 days before arrival; cancellations and changes within 7 days are subject to the cost of a one-night stay.

No-show fee: cost of the full stay.

Date changes: free if made up to 7 days before arrival, subject to availability. 

Early departure: no refund for unused nights.

Unique Entrance Code

Entrance codes are provided to guests on the day of arrival. Codes are not to be shared with anyone not listed on the reservation or pre-approved for security and safety purposes. Breach of these terms will result in a fine and full responsibility and liabilities tied to booker and guests. 

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guesthouse FAQs

Where is guesthouse located?

guesthouse is located directly above our coffee shop, good neighbor, at 3827 Falls Road, Baltimore, MD 21211. To get to the lobby door, walk up the wooden ramp immediately to the left of our coffee shop. Immediately to your right, there is a set of stairs leading you up to the lobby porch. Once on the porch, you can enter the lobby door with your unique PIN (followed by the ‘check’ symbol) or the Goki app. We are located 25 minutes from BWI Airport and 10 minutes from Penn Station.

When is check-in and check-out?

Check-in time is at 3 pm. We can accommodate early check-ins on a case by case basis. Please reach out to us ahead of time to see what’s possible!

Check-in process - On the day of your arrival you will receive both a text message and an email with your entry pin. You can check in any time after 3pm on the day of your arrival with your entry pin or the GOKI app. 

Check-out is at 11 am. If you need more time, feel free to let us know the day prior to your check-out. Check-outs later than noon typically have a fee and check-outs past 3 pm incur an additional night's fee. 

Can I store my luggage?

We are happy to store your luggage either before or after your stay, please let us know ahead of time so we can arrange

What are your front desk hours?

Our front desk is staffed from 9am - 5pm, 7 days a week.

Can I have guests?

Additional guests not included in the reservation must be accompanied by the hotel guest at all times and are permitted on the property until 10 pm. We have a strict no parties policy. 

Do you have cribs?

Yes, we can provide one crib per room. Please let us know before your arrival if you require a crib so we can accommodate your request.

Can I bring my pets?

We welcome dogs up to 50 lbs to stay with us for an additional $50/night fee, please call ahead to arrange. If you do not pre-register your dog with us ahead of your stay or if your dog exceeds 50 lbs, please expect a minimum fine of $150. 

If you have a service animal, please reach out to us ahead of your stay at hello@goodneighborguesthouse.com so we can make accommodations for your arrival. 

Can I have deliveries sent to the hotel?

We can handle deliveries on a case by case basis. Please contact us as soon as possible about deliveries and we will do our best to accommodate.

Can I change or cancel my reservation?

You may cancel your reservation for no charge before 11:59 PM EST up to 7 day[s] before arrival. Please note that we will assess a fee of one night's stay if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. No-Show Fee is the cost of full stay.

Changes are subject to availability. Original booking rate will apply plus any applicable rate increases on new reservation dates.

Separate policies and terms apply to group bookings and full buyouts.

Is an incidentals hold required?

Yes. We apply a $250 incidentals hold to the credit card on file on the day of check-in. This hold will be released upon check out if no damages are incurred during your stay.  

Can I smoke in my room?

No, we do not allow smoking of any type including e-cigarettes. If you are found to have been smoking in your room, you will be subject to a fine of at least $250. 

Is it ADA-accessible?

Please reach out to us ahead of your stay at hello@goodneighborguesthouse.com or 410- 834-4723 to discuss your accessibility needs.

Where do I park?

There are two 15-minute short-term parking spaces to the left of our building available for unloading luggage. Once you have gotten your luggage in, please find neighborhood parking. There is plenty of free street parking surrounding our building. Please read all parking signs before leaving your parked car. If ADA-accessible parking is needed, please contact us ahead of your stay at hello@goodneighborguesthouse.com

Do you have an elevator?

No. guesthouse is a 100-plus-year-old building, and its second floor is only accessible via stairs.

Do you have a gym?

We do not have a gym onsite. There are several fitness options - Brick Bodies, Pure Barre, Club Pilates, and Arrow Yoga - all located less than 10 minutes from us in the historic Rotunda Building. 

What is there to do near the hotel?

Baltimore is a vibrant city with events that are occurring nightly. When you arrive, you will be provided a listing of things to do during your stay. If you want to research local events ahead of time, you can view the Visit Baltimore events calendar here.

Can I rent the entire space for a special event?

Yes, please email us at hello@goodneighborguesthouse.com

What happens if I lose something or leave something behind after my stay?

guesthouse will not be responsible for any missing valuables or items left behind in guest rooms or public spaces. If we find something that you’ve left after your stay, we will reach out to let you know and can hold the item for up to 7 days.

Can I take photos/videos on the property?

Professional photos and videos are not permitted without prior consent from our team. Please reach out to us at hello@goodneighborguesthouse.com to inquire about rates for photoshoots.