When is check-in and check-out?

Check-in time is at 3 pm. If you arrive earlier, we'll be happy to hold on to your luggage for you and get you situated. If your room is ready earlier than 3 pm, we're happy to accommodate an earlier check-in.

Check-out is at 11 am. If you need more time, feel free to let us know the day prior to your check-out. Check-outs later than noon typically have a fee and check-outs past 3 pm incur an additional night's fee. We're always here to help and happy to see what's possible – so don't hesitate to ask.

Can I have guests?

Additional guests not included in the reservation must be accompanied by the hotel guest at all times and are permitted on the property until 10 pm.

Do you have cribs?

Yes, we can provide one crib per room. Please let us know before your arrival if you require a crib so we can accommodate your request.

Can I bring my pets?

We welcome dogs under 25 lbs to stay with us for an additional $50/night, please call ahead to arrange. If you choose to not pre-register your dog with us ahead of your stay or if your dog exceeds 25 lbs, please expect a minimum fine of $150. 

If you have a service animal, please reach out to us ahead of your stay at stay@goodneighborguesthouse.com so we can make accommodations for your arrival. 

Can I have deliveries sent to the hotel?

We can handle deliveries on a case by case basis. Please contact us as soon as possible about deliveries and we will do our best to accommodate.

Can I change or cancel my reservation?

A non-refundable deposit (50% of total booking amount + applicable taxes and fees) will be charged on the day of booking. 

Full or partial cancellations up to seven (7) days before your stay: the non-refundable deposit paid will be forfeited but the remaining balance of your booking will not be charged. Full or partial cancellations within seven (7) days of your arrival date, the nonrefundable deposit will be forfeited and the remaining balance of your booking will be charged.

Changes are subject to availability. Original booking rate will apply plus any applicable rate increases on new reservation dates.

Separate policies and terms apply to group bookings and full buyouts.

Can I smoke in my room?

No, we do not allow smoking of any type including e-cigarettes. If you are found to have been smoking in your room, you will be subject to a fine of at least $250. 

Is it ADA-accessible?

Please reach out to us ahead of your stay at stay@goodneighborguesthouse.com or 410- 834-4723 to discuss your accessibility needs.

Where do I park?

There are two 15-minute short-term parking spaces to the left of our building available for unloading luggage. Once you have gotten your luggage in, please find neighborhood parking. There is plenty of free street parking surrounding our building. Please read all parking signs before leaving your parked car. If ADA-accessible parking is needed, please contact us ahead of your stay at stay@goodneighborguesthouse.com

Do you have an elevator?

No. guesthouse is a 100-plus-year-old building, and its second floor is only accessible via stairs.

Do you have a gym?

We do not have a gym onsite. There are several fitness options - Brick Bodies, Pure Barre, Club Pilates, and CorePower Yoga - all located less than 10 minutes from us in the historic Rotunda Building. 

What is there to do near the hotel?

Baltimore is a vibrant city with events that are occurring nightly. When you arrive, you will be provided a listing of things to do during your stay. If you want to research local events ahead of time, you can view the Visit Baltimore events calendar here.

Can I rent the entire space for a special event?

Yes, please email us at hello@goodneighborguesthouse.com.